Segero will provide an initial commercial snapshot of your current IT spend, identifying cost-saving opportunities, including overbilling. We will perform a strategic review of your IT environment, encompassing the following modular elements; a review of your current supplier landscape to establish what services you have deployed, a review of current supplier contracts to identify the commercial terms and legal framework against which you have procured the services.
Our process includes a detailed technical review of your IT Infrastructure including:
- Network Estate (including WAN, SD-WAN, LAN, routing, and switching)
- Telephony and Contact Centre estate
- Physical, virtual, and identity security
- Data Centre (including virtualisation)
- Multi-Cloud environments (AWS, Azure, and Oracle)
- Application migration (Office 365, CRM, and ERP)
- Mobility solutions (including roaming, M2M, and IoT)
Segero will then review your current service management methodology and Service Level Agreements and associated Service Credit regimes.
In addition, we provide a detailed analysis of existing supplier spend vs. contracted values, included where applicable a recovery strategy.
Segero then presents findings back to you in an easy-to-understand report with next step recommendations and an overview of your services benchmarked against industry standards, enabling you to make informed decisions on your IT strategy.
Segero undertakes a forensic examination of your historical billing to provide cost recovery options and a baseline to ensure the future best price.
We will:
- Analyse all IT, Telephony and Network charges such as fixed-line, hardware/equipment, mobile phones, private circuits, virtual private circuits and WAN, Hosting, Contact and Data Centre rates
- Audit existing supplier arrangements, including actual charges against contracted rates
- Review IT, telephony, and network services for misuse or fraud
- Benchmark current charges against market best and assist in negotiation for the best rates available
- Establish whether any equipment is redundant and ensure the correct maintenance charges are applied
Segero will present our findings back to you in an easy-to-understand report with next step recommendations and an overview of your services benchmarked against industry standards, enabling you to make informed decisions on your IT strategy.
A collaborative approach maximises the propensity of suppliers, to act on your behalf in commercial matters.
Segero will highlight all cost reduction opportunities concerning the in-scope suppliers, these opportunities will be raised through the relevant Governance processes.
A key aspect of being able to maintain a collaborative approach is to work closely with the WIP (Work in Progress), Quotation and Ordering processes.
By obtaining copies of the quotes and orders we can track the impending charges. This provides two benefits:
- Firstly, the ability to challenge the costs themselves. Quotations can be intercepted, and price revisions requested to achieve tight commercials for the items procured
- Secondly, it is possible to understand which projects are generating which orders/POs from which invoicing can be validated
Contract Support In Life
Segero undertakes a detailed review of all your existing 3rd party contracts to:
- Identify key commercial levers and risk mitigation points, specific to you such as exit management, IPR, termination rights, back billing and benchmarking
- Advise on any ongoing risks or gaps within your current contractual frameworks
- Create a contract summary document to enable easier contract management going forwards, detailing all applicable contractual deliverables for both you and the supplier
Segero will present our findings back to you in an easy-to-understand report with next step recommendations and an overview of your contracts benchmarked against industry standards, enabling you to make informed decisions on your contracting strategy.
Contract Negotation
Segero utilises our considerable experience to assist in contract negotiation, we will:
- Map key stakeholders within your and the supplier’s organisation
- Advise on governance for supplier and customer signature
- Build and manage issue tracker and a plan to progress to contract
- Facilitate negotiation sessions to completion ensuring a fair contract is achieved for both you and the supplier
We draw on our experience to progress to a signed contract as expediently as possible.
Segero will attend applicable Service Delivery reviews and work with you to assess the validity of the data presented by your suppliers.
Once satisfied that the reporting is accurate, Segero will identify trends that become apparent from the reporting in these service reviews and identify ongoing issues.
Segero will review the reporting of KPIs and SLAs with the Service Delivery teams before assessing how these manifest credits or service improvement plans.
Segero will present our findings back to you in an easy-to-understand report with next step recommendations and an overview of your services benchmarked against industry standards, enabling you to make informed decisions in respect of your supply chain.
Segero provides Prince2 and Agile accredited specialists to manage and implement all essential aspects of your project and/or programme.
We will:
- Establish project governance and framework
- Create a register of roles and responsibilities
- Monitor and track project/programme against an agreed base-lined schedule
- Manage risks and issues through formal steering committee
- Conduct review and sign off meetings and project health checks
- Communicate project progress as defined in communication plan
- Monitor/track project expenditure against approved budget
- Monitor any impacts to project benefits as a result of scope change, external market changes
Segero provides expert advice for the management of Telephony, Voice, Data, and Data Centre tender processes. As part of this process, we will:
- Define scope matrix and recommendation architecture
- Run the process and allow respondents to undertake discovery exercises and solution development workshops
- Co-ordinate responses and evaluate against pre-determined criteria
- Ascertain whether one or multiple contracting parties can deliver the scope matrix
- Recommend for down-selection and coordinate subsequent responses
Segero has considerable experience in both enterprise and regulated procurement activities.
Segero will present our findings back to you in an easy-to-understand report with next step recommendations and an overview of your services benchmarked against industry standards, enabling you to make informed decisions on your IT strategy.
Our team has over 15 years of experience in the design and optimisation of contact centres including multi-site and virtual contact centres.
Segero provides expert assistance in Contact Centre procurement, including the specification, design production, procurement, and ongoing management.
We analyse your agent activity and their call flows, we also assist with optimisation and have developed bespoke software to determine how many unique callers you are dealing with at any given time.
In addition, we will advise on Voice Recording, SIP enablement, Maintenance Strategy, Licensing Analysis, and PCI DSS compliance.
